Refund Policy
​Our Commitment to Donors
Sprouting Oaks Foundation is deeply grateful for every gift we receive. Donations from individuals and organizations like you make our mission possible — putting free dental care in the hands of children who would otherwise go without. We handle every donation with care, transparency, and accountability, and that commitment extends to how we address the rare situation in which a refund is warranted.
​
General Policy
All donations made to Sprouting Oaks Foundation are voluntary gifts and are generally non-refundable. When you make a donation, those funds are directed toward our mission of providing free dental care and oral health services to uninsured and underserved children in Williamson County, Texas. Because we allocate gifts to program costs and operational needs promptly upon receipt, we are unable to honor refund requests when a donor changes their mind after a completed transaction.
We recognize, however, that mistakes happen. We will review refund requests in good faith in the specific circumstances described below.
​
When We Will Issue a Refund
We will issue a full refund in the following circumstances.
​
If a donation was made in error — for example, if you donated twice for the same intended gift, entered the wrong donation amount, or made a gift you did not intend to make — please contact us within 30 days of the transaction date. We will promptly verify the error and process a refund to the original payment method.
​
If a technical error on our website or through our payment processor resulted in an incorrect charge, we will correct the error and issue a full refund as soon as it is identified, whether reported by you or discovered by us.
​
If an unauthorized transaction occurs — meaning a donation was made using your payment information without your knowledge or consent — please contact us immediately at contact@sproutingoaksfoundation.org. We will work with you and our payment processor to investigate and resolve the matter as quickly as possible.
​
How to Request a Refund
To request a refund, please email us at contact@sproutingoaksfoundation.org with the subject line "Donation Refund Request."
Please include your full name, the email address used for the donation, the date of the transaction, the donation amount, and a brief description of the reason for your request. We will respond within five business days to acknowledge your request and let you know next steps.
​
Approved refunds will be returned to the original payment method used at the time of the donation. Processing times vary depending on your bank or payment provider, but typically take three to seven business days after we initiate the refund. Sprouting Oaks Foundation does not charge any fee to process a refund.
​
Recurring Donations
If you have set up a recurring donation and wish to cancel future installments, please contact us at contact@sproutingoaksfoundation.org before your next scheduled charge date. We will cancel the recurring donation promptly. Installments that have already been processed prior to your cancellation request are subject to the general refund policy above and are not automatically refunded upon cancellation.
​
Tax Considerations
If you received a charitable contribution acknowledgment for a donation that is subsequently refunded, that donation is no longer tax-deductible. It is your responsibility to account for any refunded donation in your tax records. We recommend consulting a tax advisor if you have questions about the impact of a refund on your charitable deduction.
​
Please note that Sprouting Oaks Foundation is currently working toward 501(c)(3) tax-exempt status. Until that status is confirmed by the IRS, donations may not be tax-deductible. We will update our website and notify donors when tax-exempt status is obtained.
Contact Us
For all refund requests and questions about this policy, please contact us at contact@sproutingoaksfoundation.org. We are committed to resolving every concern promptly, fairly, and with the gratitude your support deserves.
​
Sprouting Oaks Foundation
sproutingoaksfoundation.org
contact@sproutingoaksfoundation.org
Williamson County, Texas
​​
Sprouting Oaks Foundation | Refund Policy | sproutingoaksfoundation.org | Effective: June 2026